AI Agents in Business – Opportunities & Use Cases

AI agents are moving beyond chatbots and text generation to performing specific tasks within a company. They can, for example, handle routine customer emails, check order statuses or process information from emails and PDFs.

What can AI agents already do for your business – and where could they create value?

In this practical, business-focused session, we will explore real-life use cases and look at which repetitive and information-intensive tasks could be supported or delegated to AI agents.

You will gain:

• a clearer understanding of what AI agents can do today;
• practical examples of business use cases;
• ideas for where AI agents could be applied in your own processes;
• a better understanding of when an AI agent makes sense – and when it does not.

Who is it for?
Owners and managers of mid-sized companies and professionals responsible for sales, customer service, operations or finance. No technical knowledge is required.

Part of a two-part series

This session focuses on opportunities and use cases. The second session on 19 November focuses on what a company needs to have in place to successfully adopt AI agents.

You can attend either session individually or join both. Participation is free of charge.

Session Leader: Pieter Jansen

Pieter Jansen is Managing Partner at Sparkle Estonia and is passionate about improving business processes and outcomes through data. He works with companies on data platforms, analytics and AI, with a particular focus on Microsoft technologies.

Pieter is also the founder of the Estonian Microsoft Fabric User Group and regularly leads practical sessions on modern data platforms in Estonia. He has worked with Estonian companies including Äripäev, Viru Keskus, SYNLAB and Nabuminds, as well as numerous smaller companies.